German Support Engineer

Vodafone Egypt -
Cairo, EgyptPosted 4 years ago

31Applicants for1 open position

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24/7 Web Factory Support Engineer is responsible for providing IT Technical support for Vodafone Germany 1st line team responsible for resolving technical issues or escalating them to Partners or 2nd line regarding different enterprise and consumer services some of them related web Application dealing in German and English.
Receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules
Open tickets based on received phone calls, emails
Monitor and track ticket system, email system and phone for incoming Incidents and Requests
Responsible for handling Tickets and Escalations.
Validate Incidents and Requests according to Operations questionnaires
Qualification and analysis of requests (Incident, Change, Order, Service Call)
Do the required investigation to resolve the Ticket from first time.
Ensure continuous monitoring and forward movement of customer issues until they are resolved.