German Support Engineer

Vodafone - Cairo

28
Applicants for
1 open position
26
Seen
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English, German
Vacancies:
1 open position
About the Job
  • 24/7 Web Factory Support Engineer is responsible for providing IT Technical support for Vodafone Germany 1st line team responsible for resolving technical issues or escalating them to Partners or 2nd line regarding different enterprise and consumer services some of them related web Application dealing in German and English.
  • Receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules
  • Open tickets based on received phone calls, emails
  • Monitor and track ticket system, email system and phone for incoming Incidents and Requests
  • Responsible for handling Tickets and Escalations.
  • Validate Incidents and Requests according to Operations questionnaires
  • Qualification and analysis of requests (Incident, Change, Order, Service Call)
  • Do the required investigation to resolve the Ticket from first time.
  • Ensure continuous monitoring and forward movement of customer issues until they are resolved.
About this Company

We are one of the world's largest telecommunications companies providing a wide range of services including voice, messaging and data across mobile and fixed networks.

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