IT Tech Support Specialist

MCV -
Obour City, CairoPosted 4 years ago

261Applicants for1 open position

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Maintain helpdesk support and resolve problems to the end user’s satisfaction.
Check and respond quickly and effectively to requests received through the IT helpdesk.
Check service desk for tickets assigned to the queue and process first-in first-out based on priority.
Check configurations, utilities, software default settings, etc. for the local workstation.
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
Install, test and configure new workstations, peripheral equipment and software.
Review inventory of all equipment, software and software licenses.
Follow up issues for escalation and check as appropriate.
Coordinate PC setup and deployment for new employees using standard hardware, images and software.
Assign users and computers to proper groups in active directory.
Carry out timely workstation hardware and software upgrades as required.
Perform other job-related duties as assigned.

Bachelor’s degree in Computer Engineering, Computer Science, or equivalent discipline.
0 - 5 years of experience in similar position.
Very good command of English.
Microsoft Certified “MCITP or MCSA” is a must.
Good Knowledge in Windows server services “” AD, DNS, DHCP, IIS …etc.”