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Area CRM Manager - Alexandria

Andalusia Group
Alexandria, Egypt
Posted 4 years ago
97Applicants for1 open position
  • 26Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Delivering a class-leading quality-oriented customer service to help drive customer loyalty, Improve Hospital branding.
  • Ensure that complaints and Inquiries are handled by staff within agreed timescales and in an appropriate manner and follow up outcomes with direct superiors.
  • Manager all administrative/operational components for the Call Center.
  • Responsible for all the aspects of Front line Unit and call center unit in Alexandria Area.

Job Requirements

  • B.sc of Medicine or Pharmacy or Dentistry or Sciences
  • Aware of the Patient cycle Service / Patient Relation process.
  • Previous Experience in Healthcare organization
  • Minimum 3 years’ experience in Managerial level
  • Must have knowledge of call center Management.
  • Must have outstanding customer service experience.
  • Strong interpersonal and active listening skills.
  • Must be highly detail oriented and have the ability to effectively multi-task.
  • Must have excellent management and leadership skills

Work Condition: 6 days/week , 8 h.

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JobsCustomer Service/SupportArea CRM Manager - Alexandria