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Call Center Agent

Gogotech II LLC
New York City, United States
Posted 4 years ago
34Applicants for10 open positions
  • 25Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • We are a thriving eCommerce company located in Midtown Manhattan seeking candidates for a Phone Sales Representative opening in our Call Center.
  • This position is ideal for career-minded individuals looking for an organization which provides success-driven compensation, comprehensive benefits, and long-term security.
  • If you're looking to work for an industry leader, with a collaborative and energetic atmosphere, this opportunity could be the next step in your career.

Objectives:

  • Under the direction and training of the Call Center Director and Sales Leader, the sales team supports our retail websites by answering inbound calls and converting them into profitable sales or by providing high-quality customer service.

Responsibilities:

  • Answer incoming phone calls to generate sales and positive customer service by understanding customer needs
  • Learn to execute techniques demonstrated through initial training programs and on-going individual training sessions
  • Maintain focus on communicating effectively and professionally throughout every call
  • Remain current on knowledge of all brands, products, pricing, and promotions
  • Enter customer information accurately an provide detailed notes as needed
  • Work independently and within a team to reach individual and department goals

Job Requirements

  • 2+ years experience with e-commerce, retail, and/or inside sales
  • Call center and/or phone sales background
  • Demonstrate professional verbal and communication skills
  • Self-starter, team player, and motivated
  • PC skills in Microsoft Office and internet research
  • Type 30+ WPM
  • Retail sales or e-commerce experience in electronics is a major plus
  • Inbound sales experience is a plus

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