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IT Help Desk Specialist

Nasr City, Cairo
Posted 4 years ago
105Applicants for1 open position
  • 11Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
  • Record events and problems and their resolution in logs
  • Follow-up and update end users status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements in procedures
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Perform timely workstation hardware and software upgrades as required
  • Managing and troubleshooting any end-user equipment printers, scanner and VC

Job Requirements

  • Minimum 4 years of work experience in ICT Sector with at least 1 of which in Cloud and Network Virtualization solutions and services.
  • Good knowledge in virtualization standards and frameworks.
  • Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
  • Strong knowledge of Windows Server OS, Active Directory, Exchange, Firewall, IIS and troubleshooting

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