- Experience Needed:
- 0 to 2 years
- Career Level:
- Entry Level
- Job Type:
- Full Time
4,000 to 4,500 EGP per month
- Education Level:
- Bachelor's Degree only
About the Job
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Completing call notes and call reports as necessary
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
0 to 2 years
Bachelor's Degree only
Consumer Services Outsourcing/Offshoring Telecommunications
About this Company
Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center caters to clients, including global fortune 500 companies...
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