Account Adviser - Offshore 2nd line Project

Raya Contact Center - Maadi, Cairo

57
Applicants for
50 open positions
54
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
4,000 to 4,500 EGP per month
Education Level:
Bachelor's Degree only
Languages:
English
Vacancies:
50 open positions
About the Job
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Completing call notes and call reports as necessary
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.
Job Requirements
  • Very Good to Excellent English conversation skill. (phone interview is required)
  • Fixed and Rotational Shifts
  • Excellent communication and handling skills
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multi-tasking skills.
About this Company

Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center caters to clients, including global fortune 500 companies... (More)

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