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Customer Service Agent

Universal Payment Services
Nasr City, Cairo
Posted 4 years ago
228Applicants for2 open positions
  • 228Viewed
  • 27In Consideration
  • 20Not Selected
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Job Details

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Job Description

2 Days off/ Rotational Shifts/ 8 Working Hours "including the break"/ Medical & Social Insurance provided.

Duties:

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching the required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Following up complicated customer calls where required.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.



Job Requirements

  • Previous experience in the customer service field. (Food & Beverages is a plus +)
  • Very good level of English. (Fluency is not a must)
  • Excellent communication skills, including verbal with proper grammar.
  • Ability to work with others in a close manner.
  • Good computer skills.

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