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Job Description
- Monitor the after sales performance for ElSABA service centers (Nissan –Kia –Peugeot – Citroen –Seat)
- Root cause analysis & Recovery actions implementation for the shortfalls regarding dropped KPI’s (weekly / monthly)
- Implementing dealer operating standards evaluation programs in line with the distribute standards
- Support in after sales activities (service campaigns , proactive activity , retention programs ,loyalty activity) which reflects on the total revenue & Customer satisfaction index
- Analyzing monthly CSI results in Cooperation with the CRM dept. & set recovery action plans with the key persons
- Responsible for the collecting monthly data & reporting them to the top management (Monthly operation reports)
- Support in the network expansion (new locations / new brands )
Job Requirements
- Supervisor level (5 to 7 years’ experience)
- Attention to detail
- Creative talents and the ability to solve tough problems
- Analysis Skills
- Bachelor or Engineering
- Engineering Background
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