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Project Implementation Manager for Electronic Medical Records (EMR)

Medecins Sans Frontieres
Maadi, Cairo
Posted 4 years ago
48Applicants for1 open position
  • 44Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Main Purpose

The position has 3 main roles:

  • Support the project’s teams in their needs regarding electronic health information systems, in both implementation and management (to support the operations),
  • Change Management & Knowledge transfer (both unstructured and through training materials).
  • Manage first line user support of those tools and liaise with HQ eHealth teams when necessary to manage the eHealth tools’ services at project level (and, possibly later on, at mission/regional level).

In the first 12 months, the position is focused primarily on the Electronic Medical Records (EMR) implementation in Maadi project.

Accountabilities

1. Support the project’s teams in their needs regarding electronic health information systems (implementation and management):

Business Analysis:

  • Initially support in the work with clinical and non-clinical staff to analyze and document the needs of the users into expected results, high-level requirements, metadata and workflows and validate them with key stakeholders - and during implementation take over as lead in these responsibilities.
  • Challenge the needs, point out the constraints and advise the project teams on pros and cons of potential solutions.
  • Collaborate closely with the implementers to ensure their understanding of priorities and to detail the requirements
  • Work in close collaboration with the eHealth Unit to identify and implement the right tools, data and processes for the right problems
  • Liaise with HQ eHealth Referent to understand the solutions available in OCB as well as preparing analyses and implementations.
  • Provide guidance and expert advice to the PMR and teams on available OCB eHealth services

• Project Management:

  • Accountable to prepare and monitor the implementation of eHealth activities in the project and follow the projects’ development and deployment in collaboration with HQ personnel and when necessary external service providers
  • Accountable for producing the designed implementation solution and ensures the realization of implementation goals with respect to the planned scope, timeline, quality and budget with the flexibility of agile project management
  • Plan for and organize user testing to include their feedback throughout the process
  • Make sure all infrastructure is in place, tested and ready for any deployment
  • Responsible for the proper use and maintenance of eHealth tools and solutions

2. Change Management & Knowledge transfer

  • Design, plan and implement an implementation-specific change management approach
  • Ensure the correct usage of the system within the adapted workflows by all its users as well as their satisfaction with it and the project’s adoption of it
  • Communicate with end users and stakeholders: manage expectations to ensure their understanding of what will and will not change and how the process of change will influence their jobs over time
  • Ensure appropriate training of all users of the tools at time of implementation as well as throughout the tools’ lifetime

3. Manage first line user support of those tools and liaise with HQ eHealth teams to manage the eHealth tools’ services at project level

  • Organize the first line user support to ensure a sufficiently effective response to issues including training and managing user support agent and urgency assessment
  • Escalate issues and potential problems that surpass the first line through the technical referent
  • Responsible for the proper use and maintenance of eHealth tools and solutions.
  • Manage users’ roles and access in the eHealth tools
  • Focal point for all matters linked to eHealth tools and link to HQ through the technical referent – this includes filtering and escalating feedback, bugs and potential future adaptations of the tools

Job Requirements

Requirements

Education

  • Master or Bachelor degree in Information Technology, Economics, Business Administration, Project Management or related field

Experience

  • Experience as business analyst and/or project leader in information systems related projects
  • Preferable previous Eexperience with eHealth, HIS, mHealth projects implementation
  • Agile project management experience and/or experience with configuration of OpenMRS based tools would be an asset
  • Proven track record of successfully managed projects
  • Experience in MSF, other NGO or business operating in similar context is an advantage

Languages

  • Essential: English and Arabic

Knowledge

  • Essential Computer literacy
  • Complementary knowledge in database, software, web development, mobile environment, GIS is an asset

Competencies

  • Ability to analyze the needs and constraints of users and supervisors and formulate adequate responses
  • Capability to build a project based on user stories and real life problems
  • Ability to develop and maintain relationships with users and various stakeholders (local and international); developed cultural awareness.
  • Ability to adapt to changing circumstances, contexts, tasks, responsibilities and people
  • Excellent communication, negotiation and leadership skills
  • Self-confidence in dealing with project/program issues and in broadly communicating information across the organisation
  • Rigorous project documentation and methodological processes
  • The ideal candidate is autonomous, flexible, analytical, results-oriented and stress tolerant
  • Service orientation
  • Teamwork and Cooperation
  • Commitment to organizational principles

We strongly recommend to send a motivation letter in addition to your resume. Candidates with a motivation letter are considered first.

Application deadline is: @05:00pm February, 8th 2020.

Only short listed candidates will be contacted

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