Community Manager

• (Community Managers serve as the face of a company. They are generally responsible for managing and handling communications in both directions. Community Managers re involved in various activities such as communications, PR, social media, events, and content creation)

Responsibilities:

• Create a friendly environment to facilitate high member satisfaction
• Espouse your co working space's values
• Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles.
• Seek out information about the business and personal objectives of tenant organizations and their individual members
• Resolve issues between members quickly and in a manner that diffuses tension
• Foster a sense of inclusive where fresh ideas are welcome
• Be knowledgeable about [your co working space]'s membership contracts and guidelines, and explain these policies to members, as necessary.
• Oversee new member on boarding and member moves out of the space
• Events planning and execution
• Build a quarterly calendar of co working events that engages all stakeholders:
• Identify outside organizers and encourage them to use our event space.
• Depending on the exact nature, these events should also be used to build [your co working space]'s CRM and digital community.
• With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup
• Responsible for setting and achieving sales objectives, occupancy rates and pricing
• Conduct tours for prospective members
• Ensure that new members will fit with [your co working space]'s culture dynamics and mission
• Maintain a positive relationship with key vendors and our landlord
• Make recommendations to the owners about new features or perks that will entice members