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Job Description
- We are looking for a talented Digital account manager to join our team. You will manage our client portfolio to help our clients improve their online presence.
- As a Digital account manager, you should have solid experience in marketing with a customer service approach. You should also have a clear idea of how digital tools add value to company strategy and performance.
- Ultimately, you should be able to contribute to business growth through creating and maintaining long-term client relationships.
Responsibilities:
- Act as the point of contact for clients for digital management matters
- Build strong, long-term client relationships and maintain frequent contact,
- Set digital strategies for your assigned customers, considering their specific requirements,
- Suggest, design and implement digital projects to increase customer ROI,
- Address client queries effectively and in a timely manner,
- Present social media strategies to clients,
- Resolve conflicts and provide solutions to customers in a timely manner
- Report on web performance metrics, and
- Stay up-to-date with digital technology trends
Job Requirements
- Proven work experience as a Digital account manager,
- Hands on experience with CRM softwares, and MS Office.
- In-depth understanding of online marketing tools and social media platforms,
- Experience with customer service and account management,
- Excellent verbal and written communication skills,
- Strong analytical skills,
- BSc degree in Business Administration, Marketing or relevant field
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