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Job Description
- Monitoring transactions, "inbound & outbound".
- Identify performance gaps.
- Evaluating quality and provide constructive feedback to employees and process owners to ensure that the employees improve, processes are modified as needed and future transactions are defect-free.
- Deliver the needed feedback according to employee performance.
- Follow designed company standards and monitor short term and long-term employee performance.
- Support employees across all lines of businesses to achieve performance excellence.
- Develop all assigned action plans agreed with management.
- Report any process or company image violation to management.
- Adhere to company attendance ethics regulations.
- Review the implementation and efficiency of quality.
- Collaborate with Trainer to identify training needs
Job Requirements
- Bachelor’s degree
- At least one-year experience as a Quality Assurance Agent in the travel industry, preferably back-office operations
- Travel experience is a must
- GDS knowledge is a plus
