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Job Description
Provide timely and high-quality support for customers via email, ticketing system or phone.
- Troubleshooting of Application issues
- Handle application usage or How-to questions
- Ticket escalation to relevant teams
- Follow up on customer requests
- Provide high level of service to customers and adhere to company SLA policies for response and resolution times.
- Identify and implement workarounds for customer incidents
- Proactively bring issues and problems to the attention of the team; generating, proposing and implementing innovative solutions to solve them
- Build and maintain ownership of knowledge base for commonly encountered issues within applications
Job Requirements
- Fluent Japanese
- Excellent Communication skills
- Technical Background is a plus