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Job Description
- Responsible of project support and understands project support methodology.
- Develops expertise of iMAL basic modules and consulting practices.
- Conducts preliminary trouble shooting on the technical issues reported by the client.
- Coordinates with the PE in order to gather all the needed script for technical issues, tests them for validity purpose, delivers the needed part to the customer and assists the client in answering any issues.
- Assist business Consultants in defining the technical requirements of the clients and preparing initial BRDs.
- Onsite testing of SW patches/ enhancements/modifications.
- Develops medium and low complex advices, reports, and dynamic files.
- Execute based on the priorities established by the Manager.
- Establishes and maintains a good relationship with the clients.
- Communicate and respond to clients queries in a professional and timely manner.
- Provides all necessary data and analysis on the spreadsheet and ePath to Support Product engineer team.
- Works with Senior Business Consultants/ Technical Consultants and clients to help refine, prioritize and schedule all the technical assistant requests (TAR).
- Follows up with the Escalation team for a timely resolution of the TARs.
- Communicates information directly and clearly. Checks for clarity and understanding during a conversation with internal and external clients.
- Escalates critical issues and project risks to the manager.
- Assists the client in preparing/reviewing the client work procedures.
- Prepares well-structured quality official documentation (work procedures, presentations, etc.) to be submitted to Client or for internal use.
- Enhances iMAL knowledge by attending trainings and self-learning.
- Prepares and maintains records of respective activities as per the responsibility of technical consultant as specified in Path Solutions QMS.
- Respects and obeys company rules, policies and procedures.
Job Requirements
- A BS in Computer Science, Business Computing, or computer engineer is required.
- Good Knowledge in Oracle – SQL, Microsoft – Excel and Sybase.
- Programming Oriented Object (POO) such as Power-Builder, visual basic, etc. and/or JAVA are a plus.
- Minimum 3 years of experience in the fields of software development and RDBMS skills.
- Minimum 2 years of experience as an Associate Consultant is mandatory.
- Knowledge of 60 % of iMAL Table structure.
- The Associate Consultant is expected to acquire fair technical/Business knowledge of iMAL Core and Business Critical Modules within three months after joining Path Solutions.
- Within six months after joining Path, acquire general technical knowledge of iMAL modules and above 80% technical knowledge of minimum 6 iMAL modules.
- Should have good verbal and written communication skills.
- Must have ability for critical and analytical thinking.
- Be a good problem detector and solver.
- Ability to operate comfortably in high stress situations.
- Should be able to establish and maintain a professional relationship with the clients and team members.
- Good coordination skills.
- Respect others, active listener, motivated, willing to learn new skills.
- Ready to travel to clients’ site as and when needed.
- Ability to generate additional revenues to the Department.
