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Job Description
- Manage the voice of customers regionally through quarter satisfaction surveys (Via phone, Emails, and face to face meetings) and Customer experience management mailbox.
- Engage and advise cross-functional teams on implementing improvements.
- Conduct advanced customer analytics.
- Motivate, inspire and enable employees to deliver value and solutions for business concerns
- Central coordinator between the departments and the clients in case of conflicts
- Create and present business cases and recommendations for improving retention and satisfaction to leadership
- Develop effective metrics to measure project success
Job Requirements
- Excellent command of English language.
- Presentable.
- Minimum 4 years of experience in contact center field/ including Customer Interaction activities
- Advanced communication and presentation skills
- Analytical skills
- Awareness of a variety of problem-solving techniques
