Job Details
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Job Description
- Identify business process challenges by analyzing process data and metrics
- Facilitate teams to critically review current processes for effectiveness, quality, and simplification
- Liaise with process owners to select improvement opportunities and prioritize existing projects
- Mentor project team to identify the root cause and define solutions
- Develop and implement process solutions to improve operational efficiency
- Develop process workflow and design in compliance with regulatory requirements
- Monitor and measure the benefits of post-process implementation to ensure product quality, efficiency, and improvement.
- Identify risks and issues in business processes and systems
- Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements
- Prepare business process reports for management
- Assist in promoting the implementation of best practices
- Recommend innovative business and technical solutions to improve operational effectiveness
Job Requirements
Requirements:
Essential Qualification
- Bachelor’s Degree
- Excellent English language speaker
Indicative Certifications & Training
- Six sigma black belt
Indicative Years of Experience
- 12 to 13 years of the overall experience
- At least 5 years of experience in GB / BB six sigma role with successful completion of 4 to 5 BB projects
- Clear understanding of outsourcing service centers and technology.
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