Browse Jobs
For Employers
Post JobLog inGet Started

Technical Support Agent - UAE Offshore Project

Raya Customer Experience
Maadi, Cairo
Posted 4 years ago
133Applicants for50 open positions
  • 116Viewed
  • 0In Consideration
  • 2Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.

Job Requirements

Requirements:

  • Fluent English conversation skill is a MUST.
  • Excellent communication and handling skills
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multi-tasking skills.
  • Technical Support background is Preferred

Skills and Specifications

  • Ability to work under pressure in rotational shifts.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.

Featured Jobs

  • International Business Develop... - Mohandessin, Giza11 days ago
    Logo
  • English Recruitment Specialist - Bourj Alarab, Alexandria4 days ago
    Logo

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportTechnical Support Agent - UAE Offshore P...