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Customer Service Officer

IRON MOUNTAIN
Giza, Egypt
Posted 4 years ago
116Applicants for5 open positions
  • 12Viewed
  • 12In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Establish positive & professional relationships with the clients as a first point of contact through Email communication & Phone calls
  • Follow-up on all questions , issues & complaints and ensure they are handled and responded to as per InfoFort standards in a timely manner
  • Ensure all retrievals requests received are processed and delivered based on the requested type of service
  • Ensure that the requested information are part of the authorized people who can request information from InfoFort
  • Ensure all requested files/boxes are scanned out before being sent out of the facility
  • Ensure all services conducted for the clients are charged through a work order
  • Ensure that the client is Aware of any change in plans or delays of the requested service.

Job Requirements

  • 1 to 3 years
  • Business Services - Other Consulting Services Information Technology Services
  • Job Roles: Customer Service/Support
  • University graduate
  • MS Office Applications (Word, Excel, Power Point & Outlook)
  • Communication Skills
  • English Proficiency is a must (spoken & written)
  • Previous experience in customer service is preferable
  • Flexible Schedule

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