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Job Description
- The Operation Manager will support the Division to provide business acumen, analysis and decision support for division initiatives and business processes.
- He/She is responsible for the day to day running of fleet operations.
- This role will require the successful candidate to build a close working relationship with client representatives and stakeholders ensuring all service levels are achieved and unforeseen demand is accommodated for.
- Will also be responsible for implementing the policies and procedures during Event Time and creating processes to ensure the efficient running of the fleet.
Key Responsibilities
- Managing the relationship with our clients, making sure that they are satisfied
- Managing our fleet and making sure that all of our cars are being maintained on timely manner and in a good condition
- Propose and arrange replacement vehicles for breakdown, offroad, etc. cars subject..
- Develop as appropriate strong working relationships with our business partners
- Identify problems in the operations process and resolve them in a quick and timely manner
- Maintain clear and accurate operations documents/procedures for reference purposes
- Excellent communicator with the ability to interact, solicit, communicate effectively
- Demonstrated ability to work independently with minimal guidance
Job Requirements
Requirements
- Educational Requirements Degree in Operation or Business preferred, or at least 5 years of progressively responsible and directly related work experience or an equivalent combination of education and experience sufficient to successfully perform the essential job functions of the job.
- Minimum 3 years of e-commerce / transportation / Mobility work experience
- 5+ years overall experience.
- Experience in fleet management
- Experience with cars models, features, maintenance and insurance
- Computer and software systems skills as applicable to position including but not limited to Word, PowerPoint, Excel, and Outlook
- Ability to manage complex situations and multi-task effectively
- Strong troubleshooting and problem-solving skills
- Critical thinking and decision-making ability ensuring the Company’s quality standards
