Customer Service Supervisor – Freight Forwarding
Pro Grow -
Nasr City, CairoPosted 4 years ago153Applicants for1 open position
- 49Viewed
- 0In Consideration
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Job Details
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Job Description
- Directing the customer service team towards achieving operational goals.
- Follow up and ensure that the customer service team has the ability to solve problems to achieve a high level of customer satisfaction.
- Follow-up and ensuring that customer complaints are resolved in a professional manner.
- Carry out a daily follow-up of shipments that did not arrive and follow the lines to know the dates of shipments and respond to the customer about the status of shipments in the event of their arrival or delay.
- Follow up the receipt of shipments with the dates, the loading plan and submit the report to the direct manager.
- Follow-up of all invoices for all shipment.
- Follow-up on maintaining all transactions, details of inquiries, complaints or comments related to clients in addition to the measures that have been taken and all of his work is subject to internal review.
- Follow-up on the unresolved complaint to the relevant departments for further investigation and taking appropriate measures
- Follow-up to conducting a quarterly survey of all customers regarding the responding speed to inquiries such as prices and operations procedures and the completion of the documentary cycle.
- Implementing customer service policies and instructions approved from senior management.
- Determine the procedures, schedules and workflow for the department.
- Defining the team's goals and periodic review
Job Requirements
- Bachelor Degree
- Knowledge of the principles and methods of logistics and supply chains.
- High ability skills in dealing with difficult personalities and conflict management.
- Ability skills in effective negotiation and persuasion
- Good in English
- Excellent computer skills
- Experience: 7-10 in Freight forwarder companies (preferable residence in Nasr city, Misr elgedida or near by)
