Rider Care Manager (Finance & QC)

Job purpose:

Manage the rider’s financial cycle and follow on their payroll release in addition to daily follow up on their KPI’s, attendance and clearance process.

Duties and responsibilities:

• Maintains payroll information by designing systems; directing the collection, calculation, and entering of data.
• Provides payroll information by answering questions and requests.
• Managing the rider’s day-to-day financial issues & Running expense claim, loans request and follow up on the rejected invoices.
• Review the CS tickets and apply needed actions/penalties.
• Manage the clearance procedures of the riders.
• Manage the QC and rider finance team members.
• Set KPI’s for the Rider Care team and monitor it.
• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Coordinate with Supply team regarding the new riders accusation and registration process
• Coordinate with the operation manager regarding any financial issues which may occur with the riders