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Job Description
A real estate marketing agency is looking for Customer Service specialist
- Responding promptly to customer inquiries.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Providing the customers with accurate, valid and complete updates of their orders.
- Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Being proactive in communicating with customers regarding problems or delays.
- Communicating with the internal departments to get the shipping updates of the orders.
- Following communication procedures, guidelines and policies
Job Requirements
- More than 1 year of experience
