Analytics Application Support Specialist
Henkel -
Cairo, EgyptPosted 4 years ago41People have clicked1 open position
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Ensure operational stability of the Analytics applications and the transition of the applications in scope to production
- Replace service of external company currently providing the support
- Act as an escalation point if needed and solve application incidents
- Manage the service level of the third-party providers (Cloud/on-premise) for supporting the Analytics applications
- Continuously monitor the various incidents related to the Analytics applications
- Identify improvement potentials and address them to Analytics application owners
- Stand accountable for bug fixes and small enhancements
Job Requirements
- Bachelor's degree in Computer Science, Business Informatics, or any relevant study
- At least 1 year of experience in a relevant field of industry
- Fluent English speaker. German is preferable
- Proficient user of Microsoft Office applications
- Previous experience at a multinational environment is a plus