Archiving Application Support Specialist
Henkel -
Cairo, EgyptPosted 4 years ago33People have clicked1 open position
Job Details
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Job Description
- Ensure operational stability of the business applications in scope
- Act as an escalation point if needed and solve application incidents
- Manage service requests and administrative tasks (e.g. creation of roles & users, assignment of authorizations, etc.)
- Execute application reports to provide support to end users and handover requested data information
- Identify improvement potentials and implement, and address to, relevant stakeholders
- Create learning material (e.g. FAQ Videos, Training Documentation)
- Capture and improve ticket resolution knowledge (e.g. Wiki)
Job Requirements
- Bachelor's degree in Computer Science, Business Informatics, or any relevant study
- At least 1 year of experience in a relevant field of industry
- Fluent English speaker. German is preferable
- Proficient user of Microsoft Office applications
- Previous experience at a multinational environment is a plus