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Archiving Application Support Specialist

Henkel
Cairo, Egypt
Posted 4 years ago
33People have clicked1 open position
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Job Details

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Job Description

  • Ensure operational stability of the business applications in scope
  • Act as an escalation point if needed and solve application incidents
  • Manage service requests and administrative tasks (e.g. creation of roles & users, assignment of authorizations, etc.)
  • Execute application reports to provide support to end users and handover requested data information
  • Identify improvement potentials and implement, and address to, relevant stakeholders
  • Create learning material (e.g. FAQ Videos, Training Documentation)
  • Capture and improve ticket resolution knowledge (e.g. Wiki)

Job Requirements

  • Bachelor's degree in Computer Science, Business Informatics, or any relevant study
  • At least 1 year of experience in a relevant field of industry
  • Fluent English speaker. German is preferable
  • Proficient user of Microsoft Office applications
  • Previous experience at a multinational environment is a plus

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JobsIT/Software DevelopmentArchiving Application Support Specialist