Customer Service Support Agent (French Speaker)
Henkel -
Cairo, EgyptPosted 4 years ago121People have clicked1 open position
Job Details
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Job Description
- Handle the master data of customers and materials on the system
- Issue the Department reports and OTC (Order to Cash) reports
- Support the FO team in creating new customers and follow up on their creation
- Receive invoices and register new customers on the system as well as update data of existing customers
- Handle claims initiated by the front office and Finance
- Fulfill all the administrative tasks related to manual order entry and customer/material master data
- Deal directly with Henkel local teams by creating orders, credit notes, and returns based on requests
- Provide regular reports and support continuous process improvement
Job Requirements
- Bachelor's degree in Business Administration, Finance, or any relevant study
- 0-2 years' of experience
- Fluent English and French speaker
- Availability to work on Fridays and extra working hours
- Strong communication skills
- Efficient user of MS Office applications