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Customer Service Representative

Interact Technology Solutions
Maadi, Cairo
Posted 4 years ago
31Applicants for1 open position
  • 29Viewed
  • 9In Consideration
  • 20Not Selected
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Job Details

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Job Description

  • Responding promptly to customer inquiries.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Providing the customers with accurate, valid and complete updates of their orders.
  • Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Being proactive in communicating with customers regarding problems or delays.
  • Communicating with the internal departments to get the shipping updates of the orders.
  • Following communication procedures, guidelines and policies.

Job Requirements

    • Bachelor's Degree in Business Administration or any related field – English section is preferred.
    • Minimum 1–2 proven customer support experience.
    • Fluency in English is a must.
    • Excellent communication and presentation skills.
    • Business writing proficiency.
    • Excellent computer skills.
    • Ability to multi-task, prioritize and manage time effectively.
    • Ability to work under pressure.
    • Quality focus.

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