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Sr. Customer Strategy & Operations Manager - Greenlight

Uber
Cairo, Egypt
Posted 4 years ago
301People have clicked1 open position
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Job Details

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Job Description

What You’ll Do:

  • Be responsible for the success metrics for customer SLAs, facility operational and financial performance.
  • Drive performance improvements through process development and innovation
  • Hire, train, manage and develop GL experts
  • Collect, analyze and report on performance data
  • Ensure that the Greenlight location space is well supplied and maintained
  • Represent the global Uber brand with best-in-class service and customer experience
  • Regularly propose, drive and drive projects that align with global/regional/country priorities

Job Requirements

What You’ll Need:

  • A passionate problem solver and people manager with a minimum of 6 years of experience in Customer Support Management position.
  • You'll be overseeing GL coordinators who will be the face of Uber for our driver-partners.
  • A self-starter. You're ready for the self-governing that comes with building a new team within Uber.
  • You can make sense of complex data sets to inform product or process decisions.
  • A team player. You're willing to find resolutions to customer issues early, late, and often.
  • Poised and calm under pressure, you follow through on tasks and look for opportunities to step up to new opportunities.
  • Process-driven. You have superb organizational skills and constantly look to rejig things to make them more efficient.
  • You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
  • Motivated. You understand the impact of a highly satisfied, excited group of users; you are determined to solve the difficult issues.

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