Sr. Customer Strategy & Operations Manager - Greenlight
Uber -
Cairo, EgyptPosted 4 years ago301People have clicked1 open position
Job Details
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Job Description
What You’ll Do:
- Be responsible for the success metrics for customer SLAs, facility operational and financial performance.
- Drive performance improvements through process development and innovation
- Hire, train, manage and develop GL experts
- Collect, analyze and report on performance data
- Ensure that the Greenlight location space is well supplied and maintained
- Represent the global Uber brand with best-in-class service and customer experience
- Regularly propose, drive and drive projects that align with global/regional/country priorities
Job Requirements
What You’ll Need:
- A passionate problem solver and people manager with a minimum of 6 years of experience in Customer Support Management position.
- You'll be overseeing GL coordinators who will be the face of Uber for our driver-partners.
- A self-starter. You're ready for the self-governing that comes with building a new team within Uber.
- You can make sense of complex data sets to inform product or process decisions.
- A team player. You're willing to find resolutions to customer issues early, late, and often.
- Poised and calm under pressure, you follow through on tasks and look for opportunities to step up to new opportunities.
- Process-driven. You have superb organizational skills and constantly look to rejig things to make them more efficient.
- You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
- Motivated. You understand the impact of a highly satisfied, excited group of users; you are determined to solve the difficult issues.