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Customer Service Representative - 6th Of October

Cellopack for Packaging Industries
6th of October, Giza
Posted 4 years ago
118Applicants for1 open position
  • 59Viewed
  • 12In Consideration
  • 33Not Selected
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Job Details

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Job Description

  • Deal directly with customers either by telephone or email.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product inquiries.
  • Provide pricing and delivery information by dealing with the Planning and production department.
  • Set up new customer accounts.
  • Responsible of the Process orders from clients, forms, applications and requests.
  • Organize workflow to meet customer time frames.
  • Direct requests and unresolved issues to the designated resource.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Maintain customer databases.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service process.

Job Requirements

  • 6th of October / Sheikh Zayed resident is a MUST.
  • Bachelor degree in commerce or equivalent.
  • 1-2 years of experience in the same position.
  • Competency using Microsoft office applications.
  • Knowledge of administrative procedures and ability to type.
  • Keen eye for small details, to work efficiently with several pieces of documents.
  • Strong verbal communication skills.

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