Operation Manager - Alexandria

Operations, Stock, Fulfillment & Warehouses

• Ensure that all operations & logistics related processes associated with each activity are adhered on month, quarter & year-end, and are executed accurately and in a timely manner.
• Ensure that all necessary processes and operations setups are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.
• Ensure adequate stock management tools and processes are in place to enable efficient working across all platforms.

Manage online orders and daily operations

• Lead the Operations & Logistics team, supporting them in achieving their own objectives and solving day-to-day problems whilst adhering to corporate competencies.
• Collate finance-related data (stock levels, stock take, P&P budgets, unit economics, etc...) and disseminate to the related team to enable the completion of related tasks.
• Develop a robust Quality Control system for job-related tasks to ensure there is consistency and best practice applied across the platform, maximizing efficiency and potential for growth.

Customer orders & Orders Service

• Ensure that the team responds to customer orders queries in line with standards set and agreed response times.
• Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.
• Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.
• Oversee payment issues and chargeback queries, ensuring that losses are recovered as required.
• Collate useful qualitative feedback from customer orders and share with other managers to assist in product development and adoption of improved practices.

Optimize business process execution & grow the business

• Drive ongoing improvement of operational processes with Top Management to deliver efficiencies, ensuring consistency across the entire operation (e.g. refining Business Bibles & combating Frauds).
• Resolve business issues and problems with Top Management, seeking best practice to achieve a solution without adding further complexity to processes or systems operation and escalate to Top Management as needed.

Cross Department working to support efficiency and growth

• Be Operations and Logistics Management. leader for the Business Team to help lead the strategic development of the Operations and Logistics Mgmt. activities.
• Contribute insight into the strategic direction of the Business team through an understanding of the complexity of all different aspects of the business.