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Job Description
Internet Advertiser Review
- Review web sites for content quality based on Content Guidelines.
- Thoroughly check ad content with quality and accuracy.
- Approve or disapprove new and changed ad submissions based on policy guidelines.
- Analyze data and evaluate trends/ patterns.
- Recommend generic pattern to be translated into Rules.
- Writing customer-facing emails to address concerns and report issues.
- Troubleshooting issues related to Advertisers.
Training & Coaching
- Coordinating training & mentoring sessions
- Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
- Coaching IARs towards improvement where necessary
- Offering "remedial" instruction in tool usage and other topics as required
Maintaining Updates & Documentation and Monitoring workflow
- Escalating questions/issues from the team regarding the process and cascading updates to the team
- Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
- Preparing weekly process reports & sending these out to the concerned people
- Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations
Review & Maintain internal process quality –
- Maintaining high internal quality of the processes by performing quality audits
- Providing specific & timely feedback to policers on errors & trends
- Act as SMEs for processes on the floor
- Should be flexible to work in night shifts and rotational weeks off's
Job Requirements
BASIC QUALIFICATIONS
- Graduate degree in any discipline.
- 1 plus years’ experience with Operations processes required
- Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
- Ability to effectively and efficiently complete difficult goals or assignments
- Strong interpersonal and communication skills
- Confident in using Microsoft Package (especially Excel)
- Willingness to work with sensitive issues, including but not limited to:
- Content
- Religious and philosophically sensitive issue
- Alcohol, tobacco, weapons and other potentially offensive products
PREFERRED QUALIFICATIONS
- Advanced computer skills using a variety of programs highly desired.
- Prior experience in online advertising preferred.
