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Job Description
- High on Stakeholder management.
- Quick in analyzing large set of data and interpreting insights
- Contribute inputs towards increasing amazon search relevance by effective process queue management as well as ensuring people and performance metrics
- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
- People management i.e. appraisal, training and mentoring talent to grow within the organization & control attrition
- Ensures employees growth & development, set priority, drive motivation & engagement for employees
- Monitor real time service levels and schedule adherence
- Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required
- Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality
- Active participation in building the team & raising the bar in hiring process
- Work closely with stakeholders for each business to ensure that their expectations are being met & surpassed
- Work closely with the engineering teams to ensure that tools and systems are continuously enhance
- Bring in thought process while setting new SOPS and reporting mechanisms and set them up with high efficiency
- Should roll up sleeves and work with data at ease
Job Requirements
BASIC QUALIFICATIONS
- Post Graduate degree in any discipline
- 4 plus years’ experience with Seller/ Customer service required
- 24/7 availability, including willingness to work on weekends, and outside of the "standard" work day
- Applicant needs to be in a direct People Management role at least for 6 months+
- Prior experience in managing a team of at least 10
- Significant email and online seller/customer service experience preferred
- Demonstrated ability to build, develop , direct and manage a group
- Ability to handle complex and ambiguous scenarios
- Ability to organize , prioritize and schedule work assignments
- Ability to effectively and efficiently complete difficult goals or assignments
- Willingness to work with sensitive issues, including but not limited to:
- Adult content
- Religious and philosophically sensitive issues
- Alcohol, tobacco, weapons and other potentially offensive products
- Confident in using Microsoft Package (especially Excel)
- Confident to work with large volumes of data
PREFERRED QUALIFICATIONS
- Experience in Ecommerce industry
- Google Ad word certification
- Statistics background
- Experience in ad relevance
- Experience in ad quality