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Associate Project Manager

Sumerge
Maadi, Cairo
Posted 4 years ago
74Applicants for1 open position
  • 18Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Provide support to clients related to technical and operational aspects of products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc…
  • Offer alternative solutions where appropriate with the objective of retaining clients’ business
  • Identify and escalate priority issues per client specifications; redirect problems to appropriate resource
  • Provide necessary information, observations, logs and all required support to respective resources to diagnose a reported or an escalated case
  • Provide guidance to clients in the use of products.
  • Improve products performance by identifying problems; recommending changes.
  • Monitor and ensure compliance with service level agreements.
  • Prioritize and resolve open cases
  • Improve client references by writing and maintaining documentation.
  • Participate in development of client training programs by identifying learning issues

Job Requirements

  • Bachelor degree in Computer Science/ Engineering
  • Min 1-3 years of exp. in Project Management
  • Excellent English Language
  • PMP Certificate is a plus

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JobsIT/Software DevelopmentAssociate Project Manager