Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Handle customer home orientation and make sure to deliver all info and documentation to customers.
- Being a customer touchpoint during finishing phase to facilitate all barriers and issues within community internal regulations and producers.
- Inspect units within finishing period, report customer volition and handle customer communications and rectification process.
- Ensures complaints and requests are responded to and resolved as per agreed timelines.
- Liaise with operations /FM for customer’s issues resolution in accordance to agreed Service Levels.
- Ensure the overall well-being of the community by conducting checks and assessing common areas regularly.
- Inspects regularly community facilities (swimming pools/courts/lobbies) .
- Manages relational areas and equipment (tennis courts, basketball courts etc.)
- Ensures the common areas are maintained as per agreed standard and report any defaults.
- Reviews cleaning schedules or other schedules as applicable and checks standards are being maintained.
- Highlights possible design defects in advance or as and when noted.
- Coordinates enforcement of Community Rules and other enforcement policies.
- Assist and coordinate community events with or on behalf marketing team.
- Use approved systems to log service requests, customer interactions.
- Improving the overall customer relationship, making customers aware of my organization’s complaints procedures.
- Ensures staff in community adheres to assigned job roles and EGYGAB present-ability standards (e.g. Security, Cleaners etc).
- Provides periodic updates and reports to Management.
- Identifying procurement needs of the community.
Job Requirements
- Experience in customer interface 4:6 years (Real-estate experience not less than 2 years )
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions.
- Excellent communication, interpersonal, leadership, and conflict resolution skills.
- Time and project management skills.
- Very good command of English communication and good knowledge of Microsoft Office.
