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Job Description
We are looking for a Back-Office agent that will be the liaison between our company and its current and potential customers and restaurants. The successful candidate will be able to accept ownership for effectively deliver orders details as requested from the customer to the restaurant, solving orders issues and updates that could be provided from the restaurant to the customer or any concerned department internally, complaints, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Job Requirements
- Preferably Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with Mircosoft Office & Excel
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Graduated
- Shifts are rotational
- Males only