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Supervisor Telco Cloud Operations and Support

Orange Egypt
Giza, Egypt
Posted 4 years ago
20Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Implement, operate and support Telco Cloud including virtual or hardware base Network, Network Controllers, HW Servers, Storage and Compute/Control nodes, automation, Operating Systems and Hypervisors, tools as well as the Management and Orchestration (MANO).
  • Check, investigate and provide 24/7 support to Cloud infrastructure and network solutions issues under administration.
  • Perform release and change management including operating systems upgrades, service packs installation, network function virtualization (NFV) as well as software and hardware migrations or replacement when needed.
  • Troubleshoot and resolve production incidents resulted from cloud and virtual functions under control within the agreed Operational level agreements.
  • Monitor and follow up any vendor or supplier technical activities to prevent any impact on the running infrastructure or services used by external customers or to apply any technical change suggested from the third parties to enhance cloud infrastructure operation or user experience.
  • Troubleshoot and investigate operational issues or alarms and provide 24/7 support for daily incidents either remotely or on sites if needed providing Root Cause Analysis and implementing corrective actions for owned cloud and virtual infrastructures after checking and alignment with vendors’ support.
  • Perform, check and analyze the cloud health and environmental status to validate regularly proper performance status and optimize cloud resource usage from operational point of view.
  • Support and assist in security vulnerability and remediation and apply security best practices at the cloud, operating system and virtual element levels under control.
  • Add/change infrastructure or virtual components or resources to meet new Cloud requirements or network projects through the change management process.
  • Check the required design, accept and test operationally the SDN / NFV / Cloud solutions or component (such as VIM, VNFs/VNFM and orchestrator) or network changes before live production and operation.
  • Perform system services and operation tasks like implementing new s/w releases, service packs, upgrades or patches deployments and maintaining the service configurations and platforms operations.
  • Apply, follow and update technical procedures, work instructions, cloud and network diagrams, known error data base and system administration and other technical documents for operational reference.
  • Perform configuration management tasks and ensures at all time the systems and platforms inventory is populated and kept with an up to date information reflecting any operational changes.

Job Requirements

  • Bachelor degree in Engineering Electronics and Communication department or Computer Engineering.
  • Minimum 4 years of work experience in ICT Sector with at least 1 of which in Cloud and Network Virtualization solutions and services.
  • Professional Technical certifications in networks is a must.
  • Expert level in technical networking certification is a plus like CCIE-SP, CCIE-DC or CCIE-RS.
  • Data Center, Virtualization and Cloud Professional knowledge is a must.
  • Solid Knowledge of the Telecommunications Technologies and Telco Cloud solutions is required.
  • Solid knowledge of Network concepts, products and protocols (Routing, Switching, MPLS, Network/Cloud Security and VPNs).
  • Familiar with virtualization suppliers, vendors products and services like vMWare, RedHat and OpenStack.
  • Good knowledge in virtualization standards and frameworks.
  • Experience with Linux/UNIX systems from the kernel level and up as well as cloud services (like IaaS).
  • Good Knowledge in the most common virtualization use cases like vEPC, SD-WAN and MEC is preferred.
  • Solid Knowledge in VAS, Core , Transport & Packet Core networks and services at Mobile Operators.
  • Very good in English both spoken and written.
  • Very good Computer skills.
  • Strong Technical skills.
  • Strong Communication and self-development skills.
  • Result and Customer Oriented.
  • Strong Reporting and Team player skills.
  • Work under pressure and multi-tasking skills.
  • High Business sense and flexibility.

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