Job Details
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Job Description
KEY RESPONSIBILITIES
- Supporting Accounts and give recruitment advice to management, supervisors and employees
- Conducting Competency Based Interviews (CBIs) and final assessments for all position
- Determine selection criteria with the Hiring Managers/ Recruitment Manager and identify the account profiling needs for the team, and SYKES Culture
- Train and advise Hiring Managers on interviewing techniques and assessment methods
- Update the recruitment systems with the SRs progress and insure all requisitions are fulfilled within the required service level
- Assign SRs to the right recruiter and identify the most effective sourcing technique for the SR
- Document hiring plan and to ensure that the Recruitment Coordinators are completing all required documentations, tasks and following the Recruitment Processes
- Design job descriptions after performing the needed job analysis
- Select interview questions that match each position, its profile and requirements
- Coordinate reference checks and ensure proper compliance of all applicable state with Labor Law and SYKES`s Hiring process
- Develop a network of potential candidates and industry professionals
- Utilize social media networks & job portals (e.g. LinkedIn, Facebook ) to identify potential candidates
- Follow SYKES branding process for job posting
- Coordinate and follow up with recruitment agencies
- Attend job fairs and recruitment events
- Support with identifying future hiring needs and proactively prepare sourcing plans
- Fulfill all the vacancies within the assigned accounts according to the defined process
- Report hiring status on weekly bases to all concerned parties and keep records of the SRs
- Participate in Recruitment-related projects
- Target and achieve all recruitment related quality measures within the assigned accounts
- Perform other tasks as assigned
CORE COMPETENCIES
- Communication
- Promote a positive image for SYKES
- Create and maintain effective working relationships with all colleagues
- Focus on customer
- Identify customer requirements, expectations, and needs effectively
- Results Orientation
- Demonstrate a strong sense of ownership and commitment to achieving meaningful results
- Confidentiality
- Deal with confidential information
- Precise the received information
- Interpersonal skills and Teamwork
- Solicit the input and involvement of others
- Develop rapport, trust and confidentiality
- Execution
- Hold self-accountability for complying with policies, producers, and work requirements
- Anticipate and work to remove obstacles to achieving quality results in a timely manner
- Continuous Improvement
- Identify and communicate opportunities to improve process and practices
- Use appropriate metrics and data to monitor, improve processes and practices
Job Requirements
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED
- Minimum 2 years’ experience in Recruitment or Talent Acquisition Field
- Call Center background
Skills Required:
- Fluency in the English language (C1-C2)
- Excellent people management skills
- Excellent communication and customer service skills
- Team player
- Ability to priorities and multitask the daily activities
- Ability to work under pressure and within a changing environment
- Ability to write reports, business correspondence and procedure manuals
