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IT Helpdesk Specialist

GLOBAL AUTO
Mina ِAlbasal, Alexandria
Posted 4 years ago
86Applicants for1 open position
  • 28Viewed
  • 13In Consideration
  • 4Not Selected
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Job Details

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Job Description

Providing IT Helpdesk Support:

  • Provide the first point of technical support to all BAG and remote practices in resolving network and computer hardware or software issues.
  • Install and troubleshoot Microsoft PCs and/or Apple products.
  • Emphasis on providing first call resolution to provide high customer service.
  • Escalate tier 2 support tickets to the appropriate team member.
  • Work together with members of the other department’s sections to support BMW tools and applications.

Perform IT Helpdesk Activities:

  • Standardize PC imaging and new user setup processes.
  • Manage helpdesk ticketing system including the appropriate assignment of support tickets to members of the IT Department.
  • Assist in the management of printers, copiers, and print servers.
  • Assist in maintaining an inventory of all hardware and software.

Document IT Issues:

  • Work with other IT team to document and maintain technical documentation of the issues.
  • Document the results of root cause analysis for each end user issue
  • Maintain and develop accurate tracking of company IT assets

Job Requirements

Education

  • Bachelor degree in Computer Science or Computer Engineering

Technical Skills

  • Experience in configuration and administration for windows 7, 8, 10.
  • Experience in configuration and administration for windows server 2008 & 2012.
  • Knowledge in administration for MS SQL server 2008 & 2012.
  • Knowledge in networking (VPN, Virtualization, and firewall).
  • Knowledge in switches and routers.
  • Knowledge of approved standards, processes, practices, procedures and tools (e.g.: Remedy, ITIL, COBIT)

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