Job Details
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Job Description
Providing IT Helpdesk Support:
- Provide the first point of technical support to all BAG and remote practices in resolving network and computer hardware or software issues.
- Install and troubleshoot Microsoft PCs and/or Apple products.
- Emphasis on providing first call resolution to provide high customer service.
- Escalate tier 2 support tickets to the appropriate team member.
- Work together with members of the other department’s sections to support BMW tools and applications.
Perform IT Helpdesk Activities:
- Standardize PC imaging and new user setup processes.
- Manage helpdesk ticketing system including the appropriate assignment of support tickets to members of the IT Department.
- Assist in the management of printers, copiers, and print servers.
- Assist in maintaining an inventory of all hardware and software.
Document IT Issues:
- Work with other IT team to document and maintain technical documentation of the issues.
- Document the results of root cause analysis for each end user issue
- Maintain and develop accurate tracking of company IT assets
Job Requirements
Education
- Bachelor degree in Computer Science or Computer Engineering
Technical Skills
- Experience in configuration and administration for windows 7, 8, 10.
- Experience in configuration and administration for windows server 2008 & 2012.
- Knowledge in administration for MS SQL server 2008 & 2012.
- Knowledge in networking (VPN, Virtualization, and firewall).
- Knowledge in switches and routers.
- Knowledge of approved standards, processes, practices, procedures and tools (e.g.: Remedy, ITIL, COBIT)
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