Job Details
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Job Description
Job Role & Responsibilities:
- Managing inbound calls in a timely manner.
- Providing courteous and professional phone support to customers.
- Updating customers account data, as required.
- Assist in resolving customers inquires/complaints .
- Troubleshoots problems and provides information.
- Maintains and improves quality results by adhering to standards and guidelines.
- Fulfills all duties as communicated and assigned by the call center supervisor
- Preforms other duties as assigned.
Job Requirements
Job Requirements:
- Bachelor's degree in any relevant field
- Fresh Graduates are welcomed to apply
- 0-2 years’ experience in a similar role (call center or customer service environment).
- Very Good/Excellent English Language
- Excellent PC skills (Microsoft Office: Word, Excel & Power Point).
- The ability to respond to common inquiries in effective verbal and written communication skill.
- Age: 23 to 27
- Gender: Females
- Working hours: 09:00 a.m - 5:00 p.m
- Days Off: 1 day off
General Requirements
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone and verbal communication skills.
- Customer focus and adaptability to different situations.
- Ability to multi-task under pressure & meet deadlines.
- Highly presentable
- Strong teamwork, troubleshooting & problem-solving skills