Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Job Purpose:
- Providing support for end users in The Company, ensuring that computer hardware and software, as well as networks and servers, work consistently and correctly. In addition to install programs, configure networks and databases, besides supporting IT areas such as information security, database administration and server maintenance.
Install and Configure Networks
- Work directly with The Company’s servers and networks, performing setup, enhancement, and maintenance tasks.
- Ensure that employees’ work stations can successfully connect to networks and access business-critical data at all times.
- Configure network security settings and connect peripheral devices, like printers and scanners that are used by multiple users.
Manage Databases
- Build The Company’s database architecture so that data is correctly stored and easily accessible.
- Involve setting up data storage and retrieval protocols, adjusting permissions, and maintaining data security and integrity during migrations, backups, and day-to-day use.
- Use experience and knowledge in database programs and languages to support enterprise-wide database access.
Provide User Support
- Provide direct support to users across The Company.
- Helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices and also provide support to help desk personnel and technicians.
Manage Information Security
- Maintain information security throughout The Company through monitoring access logs and building database security procedures.
- Set up antivirus programs at work stations, develop policies for email security, and perform periodic data audits and backups to prevent information loss and unauthorized access.
Troubleshoot Systems and Hardware
- Support the IT department and The Company by troubleshooting systems and hardware, particularly after a server migration or the company-wide update.
- Identify issues with new hardware or software and work with users or on the back end of servers to quickly resolve those issues and prevent delays in addition to prepare reports on hardware and software issues.
Job Requirements
- BS in Computer Science Engineering or equivalent degree.
- From 2-3 years of experience in IT or database administration.
- Specialized Expertise / Knowledge:
- Hardware and Software Configuration – A great deal of knowledge about hardware and software configuration for servers, networks, computers, and peripherals.
- Information Security – Extensive familiarity with information security practices and procedures to protect Parkville data from intrusion or corruption.
- Server Software – Windows / Linux.
- Database Management Software – MySQL / Microsoft Access.
- Experience Working with Following Environments – Mac OS, Windows 10 & Windows Server 2008+ operating systems, Active Directory, Exchange / Office 365, Network Storage, Azure, KACE 1000
- Experience Setting Up and Troubleshooting Various Technical Equipment – such as laptops, video conferencing systems, mobiles, etc.
- Working Knowledge of Scripting Languages – PowerShell, Bash, Java, etc.
- Certification, Licensing Requirements: Hardware and Software Certification
