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IT Tech. Support Engineer

MCV
Obour City, Cairo
Posted 4 years ago
122Applicants for1 open position
  • 4Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Facilitate and coordinate technical assistance and support related to computer systems, hardware, or software. Respond to queries, runs diagnostic programs, isolates problem, and determine and implement solution.

  • Maintain help desk support and resolve problems to the end user’s satisfaction.
  • Check and respond quickly and effectively to requests received through the IT help desk.
  • Check service desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Check configurations, utilities, software default settings, etc. for the local workstation.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Review inventory of all equipment, software and software licenses.
  • Follow up issues for escalation and check as appropriate.
  • Coordinate PC setup and deployment for new employees using standard hardware, images and software.
  • Assign users and computers to proper groups in active directory.
  • Carry out timely workstation hardware and software upgrades as required.
  • Perform other job-related duties as assigned.

Job Requirements

  • Good knowledge on MCSA or MCITP.
  • Hands on Google G-suite.
  • Very good command of spoken and written English.
  • ITIL information is an asset.
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Troubleshooting and multi-tasking skills
  • Customer service orientation
  • Problem-solving skills
  • Team work player.

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