IT Tech. Support Engineer
MCV -
Obour City, CairoPosted 4 years ago122Applicants for1 open position
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- 0In Consideration
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Job Details
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Job Description
Facilitate and coordinate technical assistance and support related to computer systems, hardware, or software. Respond to queries, runs diagnostic programs, isolates problem, and determine and implement solution.
- Maintain help desk support and resolve problems to the end user’s satisfaction.
- Check and respond quickly and effectively to requests received through the IT help desk.
- Check service desk for tickets assigned to the queue and process first-in first-out based on priority.
- Check configurations, utilities, software default settings, etc. for the local workstation.
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Install, test and configure new workstations, peripheral equipment and software.
- Review inventory of all equipment, software and software licenses.
- Follow up issues for escalation and check as appropriate.
- Coordinate PC setup and deployment for new employees using standard hardware, images and software.
- Assign users and computers to proper groups in active directory.
- Carry out timely workstation hardware and software upgrades as required.
- Perform other job-related duties as assigned.
Job Requirements
- Good knowledge on MCSA or MCITP.
- Hands on Google G-suite.
- Very good command of spoken and written English.
- ITIL information is an asset.
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Problem-solving skills
- Team work player.