IT Help Desk Specialist
Sermix -
Cairo, EgyptPosted 4 years ago175Applicants for1 open position
- 50Viewed
- 16In Consideration
- 20Not Selected
Job Details
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Job Description
- Serve as the first point of contact for users seeking technical assistance over the phone, email or ticketing system
- Responding in a timely manner to service issues and requests
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Monitoring and maintaining computer systems and networks
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Install, modify, and repair computer hardware and software.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Resolve Microsoft share point related issues like site access, files issue and list/libraries issues.
- Replacing equipment as necessary
- Testing new technology
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Requirements
- BSc/BA in IT, Computer Science or relevant field
- Proven experience as a help desk technician
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues