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Senior Advanced Customer Support Engineer – HRMS Functional

Oracle
Cairo, Egypt
Posted 4 years ago
12People have clicked1 open position
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Job Details

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Job Description

  • Works with the client to understand requirements, functionality and business processes
  • Translate customer requirements into deliverable products and services
  • Provide functional assessment of implemented solutions, with recommendations for enhanced processes, best usage of Oracle applications features and better performance results
  • Develops test plans, procedures and running the tests accordingly
  • Support Oracle HCM products and services in line with the contractual agreement
  • Works with support to resolve Customers SRs.
  • Conduct knowledge transfer sessions both within the Oracle team and to end users.
  • Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
  • Ensures that new services are appropriately captured and put in ACS corporate repository
  • Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified HR area.

Job Requirements

Technical Qualifications

  • 5-7+ years implementation experience of Human Capital Management solutions
  • Experience with multiple HCM applications is a plus – especially Oracle EBS and Oracle SaaS
  • At least 2 years in implementing HCM SaaS applications
  • At least (1) full life cycle implementation of Oracle’s Cloud HCM solutions
  • Strong functional knowledge of all the HCM tracks (HR, Payroll, HRSS, OTL, iRec, iLearning)
  • Previous consulting experience
  • Business analysis, requirements gathering, and workshop leadership skills
  • Knowledge of SQL and PL-SQL is an asset
  • Oracle Cloud Certification is a plus

Other Qualifications:

  • Excellent Analytical skills
  • Strong English written/verbal communications
  • Self-motivated individual who works well in a team environment
  • Willing to travel to customer sites on a regular basis
  • Experience in working as part of Global/ Matrixed/ Remote teams
  • Self-driven, ability to work under minimal supervision

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