IT Help Desk Specialist

3Brothers - 10th Of Ramadan City, Sharqia

Applicants for
2 open positions
In Consideration
Not Selected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, + Commissions + Transportation
Education Level:
Bachelor's Degree
2 open positions
About the Job
  • Installing and configuring computer hardware, operating systems, applications printers and scanners for Users
  • Diagnosing and solving hardware/software faults occurred for users
  • Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance.
  • Responding within agreed time limits to emails and tickets
  • Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
  • Escalate any incapable technical issues to the Senior Technical support engineer.
  • Undertake any other reasonable task as assigned.
  • Investigate new technologies.
Job Requirements
  • BS degree in Information Technology or equivalent, 1 to 2 years’ experience
  • Good PC troubleshooting background.
  • Good troubleshooting logic to isolate the fault.
  • At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base.
  • Excellent command of spoken and written English Language.
  • ERP system's knowledge.
  • CCNA - MCSA Knowledge.
  • Advanced troubleshooting and multi-tasking skills.
About this Company

It all began in 1990 by a dream….
With a 25 year heritage of designing, manufacturing and distributing leading edge lighting system products in the MENA region, 3Brothers has developed a highly regarded reputation for innovation, quality and reliability in all of the... (More)

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