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Job Description
BRANTU.com mission is to be the most customer-centric online Fashion company in emerging markets. We work towards a single goal: to ensure the best and the fastest experience for our fashion shoppers. To achieve this, BRANTU's Operations is looking for an Operations Manager responsible for identifying, surfacing and fixing defects that impact the warehousing and logistics cycle. Your objective is to ensure that orders get processed and delivered in the fastest way possible with the best customer satisfaction.
- Supervise day-to-day operations in the warehousing, logistics/3PL department.
- Respond to customer service issues in a timely manner.
- Maintain accurate records and document all warehousing and logistical activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new operations/supply chain agents.
- Manage the approved budget of the operations department.
- The Operations Manager will be data-driven, customer-obsessed and will have a relentless obsession for fixing defects and delays.
- They will use data to identify outliers and key drivers of customer friction and will work with a wide range of operations and business stakeholders to fix them.
Job Requirements
- 5+ years of relevant experience in logistics management, warehouse management, process owner.
- Leadership quality is a must - Lead by Example Attitude
- Masters in Supply chain is a plus
- Superior verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and external organizations
- Experience identifying and resolving complex issues will take initiative even under unfamiliar or ambiguous circumstances - a solid sense of accountability and sound personal judgment
- Microsoft Office skills, strong with Microsoft Excel and able to convert large data sets into customer insights (VBA, PIVOT TABLE AND )
