Job Details
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Job Description
- KEY RESPONSIBILITIES
Reporting:
- Preparation & Creation of various account reports including Operation Performance, Quality Management, and Voice Of Customer (VOC)
- Ability to collate and analyse data, adapt in using Excel, PowerPoint for reporting presentation
- Identify various ways to collect, analyse data and give insights based on the created reports
- Performing accurately and making sure that all reports are delivered in a timely manner
Support Professional:
- Handle customers’ requests through different channels through calls, emails, and social media platform
- Provide troubleshooting steps and product information to customers
- Research required information using available resources
- CORE COMPETENCIES
Execution
- Demonstrates initiative, works to achieve results, meets or exceeds goals, acts on opportunities to create value
Communication
- Create and maintain effective working relationships with all stakeholders , clients and team members
- Promote a positive and professional image to the Line Of Business (LOB)
Planning
- Manage time and workload in order to meet deadlines and service levels
Customer Focus
- Identifies opportunities that will benefit the customer and works in partnership with the customer to drive the business forward
Job Requirements
- Fluency in the Italian Language (B2-C1)
- Very Good level of English Language (A2-B1)
- Advanced knowledge of Microsoft Office specifically Excel and PowerPoint
- Ability to work on creative initiative and to work under pressure in order to achieve results and targets
- Demonstrate organisational and time management ability
- Keen eye on the details a requirement
