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Job Description
- Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
- Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
- Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
- Overseeing direct communications with customers through the CRM.
- Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
- Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
- Represent the company in CPA cases with the support needed from other divisions
Job Requirements
- Education: BS/BA in business, marketing, management, or equivalent.
- Experience: 3 to 5 years of CRM experience.
- Language Skills: Good written and spoken English.
